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Privacy Policy

Privacy Policy for Clear Charge Claims

Effective Date: 07/05/2025

At Clear Charge Claims, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR).

Who We Are

Clear Charge Claims. We help businesses reclaim hidden broker fees from mis-sold energy contracts.
You can contact us at:
📧 enquiries@clearchargeclaims.com
🌐 www.clearchargeclaims.com

What Data We Collect

We may collect and store the following data when you engage with us:

  • Business and contact information (name, address, email, phone)

  • Energy supply contracts and utility bills

  • Director identification (ID) and authorization documents

  • Communication records

Why We Collect Your Data

We collect and use your data for the following purposes:

  • To assess and manage your energy claim

  • To act on your behalf with suppliers and third parties

  • To comply with legal and regulatory requirements

  • To improve our services and customer support

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: You have given us permission to act on your behalf

  • Contract: Processing is necessary to fulfil our service

  • Legal obligation: We are required to retain records and comply with financial regulations

Who We Share Your Data With

We only share your information when necessary, such as with:

  • Energy suppliers and third-party intermediaries

  • Regulators or legal entities (when required by law)

  • Service providers (e.g., cloud storage or CRM platforms) under strict confidentiality

We never sell your data.

Where Your Data is Stored

Your data is stored securely using encrypted systems, including cloud platforms that may process data in the UK or EEA-compliant countries.

🗑 How Long We Keep Your Data

We retain your data for up to 6 years after your case closes or as long as legally required for accounting and compliance.

Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure ("right to be forgotten")

  • Object to processing

  • Lodge a complaint with the ICO

For requests, contact us at: enquiries@clearchargeclaims.com

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.clearchargeclaims.co.uk/privacy-policy

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