Clear Charge Claims

Effective Date: 07/05/2025

Review Frequency: Annually or upon regulation changes

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🔍 1. Purpose

This document outlines how ClearCharge Claims collects, stores, uses, and protects client data in accordance with the UK General Data Protection Regulation (UK GDPR).

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👤 2. Scope

This procedure applies to:

• All employees, contractors, or agents handling client data

• All data collected from clients and business partners, including personal and business information
   

📦 3. Data Collected

ClearCharge Claims collects the following types of data:

• Business contact information (names, emails, phone numbers)

• Energy supply contracts and utility bills

• Letter of Authority (LOA)

• Director identification (photo ID or business verification)

• Notes from client communication
   

⚙️ 4. How Data is Processed

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🔐 5. Data Security Measures

ClearCharge Claims implements the following:

• Password-protected systems and devices

• 2FA (Two-Factor Authentication) on cloud accounts

• Encrypted backups

• Limited access — only relevant team members can access client files

• Antivirus and malware protection software

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🧼 6. Data Minimisation & Accuracy

We only collect the data necessary to perform our services and regularly review it for accuracy and relevance.

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🧾 7. Subject Access & Requests

Clients can request:

• Access to their data

• Correction of errors

• Deletion of their records

• A copy of data in a portable format

Requests should be sent to: enquiries@clearchargeclaims.com
We respond within 30 calendar days.
 

​⚠️ 8. Data Breaches

If a data breach occurs:

• It is recorded and investigated internally

• The ICO is notified within 72 hours if required

• Affected clients are informed without undue delay

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📜 9. Staff Training & Responsibilities

Anyone handling client data receives GDPR awareness training. Breaches of this procedure may result in disciplinary action or termination of contracts.​

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🧾 10. ICO Registration

ClearCharge Claims is registered with the Information Commissioner’s Office (ICO) and complies with all UK data protection laws.